Last updated: November 6, 2026 · By using Droxin you agree to these terms.
1. Service Description
Droxin provides professional website repair, malware removal, and security hardening services. We operate on a "Pay After Fix" model — you pay only after we have successfully repaired your website and you confirm satisfaction.
2. Account Responsibility
- You are responsible for maintaining the security of your account credentials.
- You must provide accurate information when creating an account.
- You must be the legitimate owner or authorized representative of any website you submit.
3. Access Credentials
By submitting website credentials (WordPress login, hosting panel, FTP), you authorize Droxin technicians to access your website solely for the purpose of diagnosing and repairing it. All credentials are encrypted and not shared with third parties.
4. Payment Terms
- Repairs: payment is due only after successful repair and your confirmation.
- Invoices are issued via Stripe and must be paid within 7 days of issuance.
- Unpaid invoices after 14 days may result in account suspension.
- Repair payments are not refunded once you have confirmed the fix, because the work has been delivered. Hosting is covered by the money-back guarantee in section 6.
5. No Fix, No Charge
If we are unable to fix your website, you owe us nothing. We will notify you clearly if we cannot resolve the issue.
6. Hosting: 3-Day Money-Back Guarantee
If you are not happy with Droxin hosting, ask for your money back within 3 days (72 hours) of your first hosting payment and we refund that payment in full and close the hosting account.
- Once per customer. It applies to a customer's first hosting order. The same person or business, email address, payment card or website counts as the same customer.
- Hosting fees only. Domain registrations, renewals and transfers are paid to the registry when we submit them and are not refundable. Repairs, migrations and other services are covered by "No Fix, No Charge" instead.
- First payment only. Renewal payments are not covered — you can cancel before the next invoice and nothing more is charged, because nothing is charged automatically.
- Not for abuse. It does not apply to accounts suspended or closed for breaking the Acceptable Use rules below.
- How to ask: open a support ticket from your dashboard or email support@droxin.com within the 3 days. The refund goes back to the card you paid with; your bank usually shows it within 5–10 business days.
7. Limitation of Liability
Droxin is not liable for any indirect, incidental or consequential damages. Our total liability is limited to the amount paid for the specific service in question.
8. Acceptable Use
- You may not submit websites that contain illegal content.
- You may not use our service for any unlawful purpose.
- Hosting may not be used for spam, malware, phishing, illegal content, or load that harms other customers on the same server.
- Abuse of our support system may result in account termination.
9. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our service after changes constitutes acceptance.
10. Contact
Questions? Email us at support@droxin.com