A broken checkout is the most expensive problem a store can have, because every visitor who reaches it was ready to pay. The symptoms vary: the Place order button spins forever, the page reloads without an error, payment methods are missing, the card form doesn't appear, orders are created but stay Pending payment, or customers are charged but the order never shows as paid.
The causes are just as varied, which is why guessing doesn't work: a plugin or theme update that broke the checkout's JavaScript, a caching plugin or CDN that caches the cart and checkout pages, a payment gateway with expired API keys or a webhook that no longer reaches your site, an SSL or mixed-content problem, a security plugin blocking the AJAX request, or a PHP error from a checkout add-on. We reproduce the problem, read the browser console, the WooCommerce logs and the server log, and fix the actual cause.
Then we prove it: we place a real test order through your checkout with your payment method and check that it arrives as paid, the emails go out and stock is reduced. Free diagnosis, a fixed price, and you pay only after your checkout takes orders again.
The checkout sends an AJAX request when you click Place order. If a plugin prints an error into that response, a security rule blocks it, or a cached page has an expired security token, it never completes. The browser console and WooCommerce logs show which.
From $29, with a fixed price after the free diagnosis. If the store is losing orders right now, use the Emergency Fix and we start within 1 hour.
Yes, with your permission we place a real (refundable) or test-mode order so you can see that it arrives as paid.
Need it fixed urgently? See our Emergency Fix — response within 30 minutes, 24/7.