Question 1

Is my website login and password safe with you?

Accepted Answer

Yes. All credentials you share are stored encrypted and are only accessed by our technician during the repair. We never store payment info. You can change your passwords after the fix.

Question 2

What if you can't fix my website?

Accepted Answer

Simple: you pay nothing. Our model is pay-after-fix. If we can't resolve the issue, the job is closed with no charge to you.

Question 3

How long does a repair take?

Accepted Answer

Most repairs are completed within 2–24 hours after you approve the quote. Emergency cases are prioritized and often resolved within 1–2 hours.

Question 4

My site shows a 500 error / white screen — can you fix it?

Accepted Answer

Yes, this is one of the most common issues we handle. 500 errors and white screens are usually caused by plugin conflicts, PHP version mismatches or corrupt files. We diagnose and fix them quickly.

Question 5

Do you work on WordPress only?

Accepted Answer

No. We work on WordPress, WooCommerce, Joomla, Drupal, OpenCart, Shopify, and custom-coded websites on any hosting.

Question 6

What information do I need to provide?

Accepted Answer

Just your website URL and a description of the problem to get started. If we need hosting or admin access to proceed, we'll ask for it in the next step — securely.

Question 7

Do you also offer hosting?

Accepted Answer

Yes — managed Node.js, Python and WordPress hosting with cPanel, free SSL and daily backups. If your site breaks while it's hosted with us, fixing it is included.

Question 8

How does payment work?

Accepted Answer

After the repair, we create an invoice and you pay securely online via credit card. You confirm the site is working first, then pay. No upfront fees, and no subscription required.

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Droxin Blog

My Website Got Hacked — How to Tell, and What to Do Next